Shipping Guarantee
With a large variety of research chemicals considered illegal in most countries, shipping becomes a very difficult process.
We at JWH Chemicals have found the best way to ship Worldwide without problems.
Deliveries will only be made once payment has been received. Authorized orders placed by 5pm will be dispatched that day. For destinations outside of the USA and Canada, any order placed after 5pm will be dispatched the following day at 10am. All cost for returns are at the customer’s expense. This will be reimbursed if products are found to be faulty and returned within the time specified. We ask you to check all deliveries for signs of damage before you sign for them. If you can see that they are damaged, do not sign for them and contact us immediately. We will arrange for your order to be re-dispatched. If you discover that goods are faulty after you have signed for them, please notify us by email or telephone within 14 days of receiving them. You must quote your Order Number and product descriptions and state your reason for return. Please then return goods in their original packaging. Pending our inspection and verification that goods are faulty, we will contact you to offer a full refund, replacement or exchange. If you wish to return goods that are not faulty, you may do so within 7 days of receiving them. You must notify us by email or telephone, quoting your Order Number and product descriptions and state your reason for return. Goods must be in their original packaging and in an unused, resalable condition. NB – We suggest that you use registered post to send your goods back to us to ensure that they arrive safely. Changes made to Terms & Conditions.
For delivery we use the following methods:
- EMS;
- DHL;
Anonymity
We value our customers and their privacy. Therefore, all our orders are packed properly for safe method for navigation, as well as in discrete containers. We do not host any information about the container that could jeopardize the contents of the packets contain.
We can also offer some unique ways to conceal the contents of the order* (contact us for details).
Tracking
After sending the order we will change the status of your order, as well as inform the track number.
Guarantee delivery |
We offer delivery guarantee (one reship if order is lost or delayed by customs e.t.c. ) on all wholesale orders.We do not reship if customer indicated wrong, incorrect address. Address can be changed only if order is not dispatched(is still in our facility). |
